Sales are final except for the circumstances listed on this page. Temperature-sensitive research material cannot be returned to sale after leaving our control because its handling history and integrity cannot be verified.
Checking your selection
We do not accept returns or provide refunds for a change of mind, an incorrect product or quantity selection, or material that is no longer required. Review your order before confirming it; the support team can answer questions before purchase.
Damage, faults or an incorrect item
- Email info@theonlinepeptidehut.com within 48 hours of delivery, giving the order reference and clear photographs of the product, seal and packaging.
- Where the issue is confirmed, choose a replacement or a full refund at no additional cost.
- Keep the item and its packaging until the matter is closed, as the carrier may need to inspect them.
- We cannot accept reports made after the 48-hour window because cold-chain integrity can no longer be established.
A parcel lost in transit
If the carrier’s investigation confirms that the parcel has been lost, we will arrange a replacement or a full refund.
Cancelling an order before shipment
You may cancel without charge at any point before dispatch, including while an order is reserved pending bank payment. Email info@theonlinepeptidehut.com with the order reference. Once dispatched, an order cannot be cancelled.
Receiving an approved refund
Refunds due under this policy are sent by bank transfer to the original paying account within five working days of resolution. Refunds are not provided for other circumstances.
Your statutory rights are unaffected. Wording updated: 30 October 2026.